Support Policy Page

Support Policy

 1. Customer Support Channels We are committed to assisting our customers with any issues or inquiries. You can reach us through: - Email: dogalmartbd@gmail.com- Phone/WhatsApp: 01766333600 and 01766333911 - Website Contact Form - Social Media Pages https://www.facebook.com/D0galMart

 2. Support Hours - Standard Support Hours: 9:00 AM – 9:00 PM (Bangladesh Time), 7 days a week. - Messages received outside of support hours will be responded to on the next business day.

 3. Response Time - We aim to respond to all inquiries within 24 hours. - Complex issues may take up to 72 hours to resolve.

 4. Order-Related Support - Order confirmation, shipping, and delivery updates will be provided via SMS/email. - For order status inquiries, please provide your Order ID for faster assistance.

 5. Product Issues & Returns - If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. - We may ask for supporting evidence (photo/video) for quicker resolution. - Return or exchange requests will follow our Return & Refund Policy.

 6. Escalation Process - If your issue is not resolved within the expected time, you may request escalation to a support supervisor. - Escalated cases will be given priority handling.

 7. Limitations of Support - We only provide support for orders placed through our official website or authorized channels. - We do not guarantee support for purchases made from unauthorized resellers.

 8. Updates to Support Policy Dogal Mart reserves the right to modify or update this Support Policy at any time. Continued use of our services constitutes acceptance of any changes.

Contact Us For support inquiries, please reach us at: Email: dogalmartbd@gmail.com Phone: 01766333911 [Insert Your Phone Number] Website: